Terms of Service

These Terms set out the conditions and procedures for using the hotel lost-item international shipping service (the "Service") provided by Find to Send (the "Company"), and the rights, obligations, and responsibilities of the Company and users.

• Requesting hotels to verify items customers left behind
• Picking up, packing, and internationally shipping confirmed items
• Providing status updates from submission through delivery

The Company is not a warehousing business that stores or owns items; it acts as a shipping agent between the hotel and the customer.

Users apply to use the Service by entering item, stay, and shipping details in the online form. This information is used as the basis for the Company's verification request to the hotel, and the Company is not responsible for delays or failed verification resulting from inaccurate information.

The Service fee consists of a verification and handling fee, pickup fee, packing fee, and international shipping fee, and may vary by item size, weight, and destination. The exact amount is provided as a quote after the item is verified, and shipping begins once the user accepts the quote and completes payment.

• If the hotel cannot locate the item, no charge applies since this occurs before payment.
• Full cancellation and refund are available after payment and before pickup begins; once pickup, packing, or shipping has started, costs already incurred are deducted from the refund.
• Once international shipping has begun, it cannot be reversed due to the nature of the service.

For a more detailed step-by-step breakdown, please see our Cancellation & Refund Policy page.

The following items may not be shipped, or may be shipped only under restrictions, due to the nature of international shipping.

• Loose lithium batteries; flammable, explosive, or hazardous chemicals
• Firearms and weapons, ammunition, explosives (including replicas)
• Drugs and controlled substances
• Cash, negotiable securities and financial instruments, counterfeit currency or documents
• Perishable food, live animals or plants
• Human organs or remains, used medical waste or needles
• Obscene material, items that infringe trademark or copyright
• Any other item prohibited under the destination country's laws

If you're unsure whether an item falls under the list above, please describe it in detail when submitting your request and we'll confirm and advise. Customs duties, taxes, and procedures at the destination are the recipient's responsibility.

For damage or loss occurring while the hotel is storing the item or during shipment by the international carrier, the terms and compensation rules of the relevant business (the hotel or carrier) apply first, and the Company is not liable absent intent or gross negligence.

The Company may revise these Terms where necessary, provided it does not violate applicable law, and will announce any revision on the website in advance.

For questions about the Service, please contact us at the email below.

Representative: Youngseok Park

Email: info@findtosend.com