Cancellation & Refund Policy

• If your item isn't found, or you haven't paid yet, you won't be charged anything.
• After payment, the refund amount depends on how far the service has progressed. You can check the current stage at any time on the tracking page.
• If we can't provide the service for reasons attributable to us, you get a full refund regardless of stage.
• Refunds are calculated from the US dollar (USD) amounts shown in your Quote.

• You can cancel free of charge at any time before payment — before you receive a Quote, after you receive it, or after accepting it but before paying. Just email or WhatsApp us with your case number.
• If you don't pay by the Quote's expiry date, the Quote expires automatically. If you'd like to go ahead after that, you can ask for a new Quote.

"Pickup starts" means the moment we confirm the handover schedule with the place holding your item; the status then changes to "Pickup scheduled". The stage at the time of your cancellation is determined by the time we receive your email or WhatsApp message.

The service fee pays for work delivered in stages: item confirmation and contact with the holder (request to payment), pickup (stage B), and packing, customs paperwork and shipping (stage C). Under the Korean Act on the Consumer Protection in Electronic Commerce, withdrawal is limited for any part of the service already started, and the price of any part not yet started is refunded according to the table above.

If you cancel after pickup is complete (status "Picked up" or later), we return the item we're holding by the method you choose below. The cost of returning it is separate from the refund and is paid by you.

• Collection at our office (Gangnam-gu, Seoul, by appointment)
• Courier delivery to an address in Korea (at cost)
• Return to the original holder (if the holder accepts it)

If you don't tell us how you'd like it handled, Article 17 (Storage and Unclaimed Items) of our Terms of Service applies.

• If we can't provide the service because of our fault or our own circumstances, we refund the full amount paid regardless of stage.
• If your item is lost or damaged in our custody for reasons attributable to us, we refund the full amount paid and compensate you for the item under Article 15 of our Terms of Service.
• If the item is returned because of our mistake, such as an address entry error or poor packing, we pay for reshipping — or, if you'd rather not reship, refund the full amount paid.
• If, before shipping, the service becomes impossible for reasons that are neither our fault nor yours — for example, the destination's postal service suspends acceptance or the carrier stops serving that country — we refund the full international shipping fee, plus the full service fee at stage A or 50% of it at stages B and C.

• If only part of the item is prohibited, we ship everything else. If this moves the chargeable weight into a lower band, we refund the difference under Section 7.
• If the item as a whole can't be shipped, we refund the full international shipping fee, plus the full service fee if this is found before pickup starts, or 50% of it if found after pickup starts.
• If you described the item truthfully when submitting your request or reviewing the Quote, and we could have known from that information that it couldn't be shipped, we refund the full amount paid.
• If you knowingly concealed a prohibited item, Article 13(5) of our Terms of Service also applies, in addition to the above.

• If the chargeable weight after packing exceeds the weight band in your Quote, we tell you the additional amount before shipping and ship only after you agree and pay.
• If you don't agree to the additional amount, we won't ship. You're refunded at the stage B rate (full international shipping fee + 50% of the service fee) and the item is returned under Section 4.
• If the chargeable weight falls into a lower band than your Quote, we refund the difference within 3 business days after shipping.

No refund is given in the following cases, and any additional costs such as reshipping or return shipping are paid by you.

• Delivery fails or the item is returned because of an incorrect address or contact details you provided
• The item is returned or destroyed because the recipient was absent, refused delivery or didn't pay Customs Charges
• Customs clearance is delayed or refused because the customs information you provided was inaccurate
• Customs or other government authorities in the destination country seize or destroy the item
• Delivery delays not attributable to us, such as customs delays
• You ask to stop delivery or return the item for your own reasons after it has been handed to the carrier (we'll do so if the carrier allows, at your cost)

• Refunds go back to the payment method you used: PayPal payments are refunded through PayPal, and Korean card payments are cancelled (fully or partially) on the card.
• We request the refund (payment cancellation) within 3 business days after the refund amount is finalised. When it appears in your account depends on PayPal or your card issuer; card cancellations usually take 3–7 business days.
• For payments made in Korean won with a Korean card, the refund rate above is applied to the won amount actually charged; exchange-rate movements at the time of the refund are not reflected.
• We don't deduct payment processing fees from refunds. However, if PayPal converts currencies, the amount you actually receive may differ according to PayPal's exchange rates and fees.

1. Email or WhatsApp us with your case number to request a cancellation.
2. We check the stage at the time we received your request and tell you the refund amount and how your item will be handled.
3. Once you confirm, the refund amount is finalised and we process the refund within the period in Section 9.

Email

info@findtosend.com

WhatsApp

+82 10-7234-9291

If you have a refund question, contacting us before opening a dispute with PayPal or your card issuer is usually the fastest way to resolve it. If a payment dispute is opened, we may submit the signed Payment Agreement and signature record, status history and shipping evidence to the payment provider.