Six steps, start to finish
From pickup to delivery, we handle every step. All you need to do is submit your request and pay.
Submit your item
Fill out the online form with your details
Hotel verification
We confirm with the hotel whether it has been kept
Quote and payment
Once confirmed, we send you a shipping quote
Pickup and packing
Our courier picks it up and packs it securely
International shipping
Sent safely via EMS or a similar carrier
Delivered
Your item arrives safely at your door
How fast each step moves
Submit and verify
Within 1-2 days of submission
Quote
Right after verification
Pay, pickup and packing
Within 1-2 days of payment
Shipping and arrival
Varies by destination and customs
Actual timing depends on how quickly the hotel confirms, the item's condition, and customs at the destination.
Speed things up with a bit of prep
Describe the item in detail
Brand, color, distinguishing features - the more specific, the faster the hotel can confirm it.
Recall where and when you last had it
Room, lobby, restaurant - the last place you remember helps a lot.
Double-check your shipping address
Country, postal code, and full address need to be accurate to avoid customs or delivery delays.
A reachable email or WhatsApp
We'll use it to send updates and your quote, so make sure it's one you check.
Frequently asked questions
What happens if the item can't be found?+
If the hotel can't locate it, you won't be charged anything since payment happens after confirmation. We'll email you the result.
How long does shipping take?+
After pickup and packing, it ships via EMS or a similar international carrier. Timing varies by destination and customs. You can track progress on the tracking page.
Do I need to create an account?+
No, you can submit as a guest. Signing in just lets you see all your requests in one place, and if you sign up later with the same email, past guest requests link automatically.
Ready to report a lost item?
From submission to delivery, it takes just 3 minutes to get started.