One transparent fee structure
No hidden costs, just four line items. The exact amount is quoted after we've confirmed your item.
Enter your country, size, and weight to see an instant estimate. You only pay after we've checked the item and you approve the final quote — nothing is charged upfront.
Here's our lowest tier
🇸🇬 Singapore · up to 1.5kg
$31~
approx. ₩44,200~ (reference only)
The amount varies by destination and weight. See the full rate table below for pricing by country and size.
See the full rate table →What's included in the fee
✓Included
- Item confirmation at the hotel and customer support
- Secure packing with professional materials
- Pickup at the hotel by our assigned courier
- Dispatch via EMS or a similar carrier, with a tracking number
✕Not included
- Customs duties, VAT, and other charges at the destination
- The cost of purchasing or replacing the item itself
- Special handling fees for items restricted under international air shipping rules
Pricing questions
What if my item isn't found?+
If the hotel can't locate it, you won't be charged anything, since this happens before payment. We'll email you the result.
How much does it cost?+
The total combines a verification and handling fee, pickup fee, packing fee, and international shipping fee, and varies by destination and weight. You can see the lowest-tier estimate above; the exact amount is quoted after we've confirmed the item.
Who covers customs duties?+
Customs duties and taxes at the destination are the recipient's responsibility. Duty-free thresholds and restricted items vary by country and we'll flag anything relevant before shipping.
Get an instant estimate
Just enter the destination, size, and weight to see an approximate amount.