How international lost-item shipping works.
Once your item is located in Korea, here's exactly what happens between recovery and delivery to your door, anywhere in the world.
Recovery & inspection
Once we've collected your item from the hotel, venue, or lost-and-found office, we confirm it matches your description before anything is packed or quoted.
Packing & customs paperwork
Items are packed to survive international transit, and we prepare the customs declarations and documentation needed for your destination country.
Shipping & tracking
We ship via established international couriers (such as EMS, FedEx, or DHL depending on destination) and send you a tracking number so you can follow the shipment the whole way.
How it works
Tell us what you lost and where — takes about 2 minutes
We confirm the item is located and send you a quote in USD
Pay securely and we ship worldwide with tracking
Common questions
Which countries can you ship to?+
We ship to a wide range of countries worldwide — check the price page for the current list and estimated rates by destination.
Will I have to pay customs duties on the other end?+
That depends on your destination country's import rules and the value/type of item — we provide full documentation, but any duties owed are determined by your local customs authority.
Are there items that can't be shipped internationally?+
A few categories — like lithium batteries above certain limits, liquids, or official travel documents — have restrictions. We'll flag anything that needs special handling once we've confirmed your item.
How is the shipping cost calculated?+
Cost depends on destination and package weight — once your item is located and weighed, we send you an exact quote in USD before anything is charged.
Ready to get your item shipped home?
Start your case and we'll walk you through recovery and shipping.